1. Where We Sell
Clarivex products are sold exclusively through Amazon.com. Clarivex products sold through Amazon are fulfilled and shipped through Amazon's fulfillment network. Return eligibility, refund timing, and shipping procedures are governed by Amazon's policies and may change without notice.
2. Returns & Refunds
Returns, refunds, and exchanges for Clarivex products purchased through Amazon are subject to Amazon's applicable return and refund policies in effect at the time of purchase. Eligibility for returns is determined in accordance with Amazon's applicable return policies.
To initiate a return, please visit your Orders page on Amazon.com and follow Amazon's standard return process. You can also contact Amazon Customer Service directly for assistance.
3. Defective or Damaged Items
If your Clarivex monitor arrives damaged or develops a defect, please contact us at support@myclarivex.com. We will review the reported issue and work with you to determine an appropriate resolution. You may also report item condition issues directly through Amazon's buyer protection process.
4. Product Support
If you experience a product issue outside Amazon's return period, please contact us at support@myclarivex.com and we will work with you to determine an appropriate resolution. We stand behind the quality of our products and aim to ensure every customer is satisfied.
5. Contact Us
For product support or questions not related to Amazon orders, please reach out to us directly:
Clarivex Support
Email: support@myclarivex.com
Response time: within 24 hours on business days
For order-related issues, you can also contact us through Amazon's messaging system on your order page.